Frequently Asked Questions
The Bosele National Provident Fund is the official successor to the former Boputhatswana National Provident Fund, and was established to safeguard, manage and distribute retirement benefits to qualifying members and their families. Its purpose is to ensure that members receive their rightful benefits in line with the Funds’ established rules and relevant legislation.
The Fund no longer accepts new members and is not a commercial investment fund. Instead, it’s role is to administer the remaining benefits fairly, transparently, and lawfully for existing members and their beneficiaries.
All official communications from the Fund come only through the following verified channels:
- This website (www.bosele.org)
- Our official Facebook page (facebook.com/BoseleNationalProvidentFund)
- Our verified WhatsApp channel (+27 72 822 8439)
The Fund will never:
- Ask you to pay any money, fees, or “processing costs.”
- Request your ID or bank details through social media or SMS.
- Send messages from personal phone numbers.
If you ever receive a suspicious message, please ignore it and report it to us via our official email (admin@bosele.org) or WhatsApp number.
Payouts are made after the Fund has confirmed the members’ eligibility, verified all supporting documents, and completed all the necessary administration checks. During the verification process, the Fund may request additional documentation or information directly from you before processing the claim. The processing time may vary depending on the completeness of the documents and verification requirements of each claim, however, members are kept updated throughout the process.
Step 1: Contact the Fund
You or anyone you may know who may have contributed to the Fund can contact the Funds Front Office to find out if a benefit is due to them. You may be requested to complete the necessary claim forms and/or submit supporting documents to confirm your claim.
You will also be required to provide proof of membership or contributions made to the Fund. Where you do not have an unclaimed benefit, it is important to ensure that you contact the Funds’ Front Office to ensure that they
have your most up to date contact information.
Step 2: Claims process followed
After submitting the claim form and supporting documents to the Fund, these documents are assessed for completeness, accuracy and validity. Thereafter, the Fund follows a standard claims process depending on the type of claim (i.e.; death, withdrawal) and may require you to provide additional information. Upon completion of the assessment, all requisite information and documents are submitted to Alexforbes for processing.
Step 3: Receive the benefits payable
Once the claim has been processed by Alexforbes, you will receive your unclaimed benefit paid into your bank account. However, if you owe money to the South African Revenue Services, this benefit will also be used to pay outstanding taxes.
Please note that Bosele’s communications are strictly informational at this stage. Any updates about eligibility, payments, or verification will be announced publicly through our official channels.
Didn’t find what you were looking for? You can visit our From the Fund Office section for more helpful information, or email us at admin@bosele.org – we’ll be happy to assist.
Unfortunately, fraudsters sometimes pretend to represent the Fund, especially when false rumours about payouts start circulating. To protect yourself and your family, it is important to know how the Fund communicates and what warning signs to look out for.
Bosele will NEVER:
- Ask you to pay any money, fees or “processing costs”
- Request your banking or ID details via personal WhatsApp numbers
- Send messages from unverified social media accounts
- Promise instant payouts
- Tell you to join meetings run by private individuals or community groups
Common scam tactics include:
- Fake WhatsApp messages claiming that payouts are ready
- Individuals demanding payment (e.g., R250) for “forms” or “fast-tracking”
- False notices saying that all former Bophuthatswana employees automatically qualify for benefits
- People posing as Fund officials or using similar-looking logos
These claims are not true. The Fund does not operate through private agents, community organisers or unverified WhatsApp groups.
How to verify if a message is real:
- Only trust information that comes from the Fund’s official channels:
- The official website
- The verified WhatsApp channel
- The official Facebook page
- Direct communication from the Fund’s Front Office or the Curators
If the message does not come from one of these sources, treat it with caution and verify before taking any action.
Where to report scams or suspicious activity:
If you receive a message, call or request that looks suspicious, please report it immediately:
📧 admin@bosele.org
📧 bosele@campbellconsulting.co.za
Reporting fraudulent activity helps protect other members and their families from financial harm.
To process any claim, the Fund must verify your identity, membership details and banking information. Because these are legal requirements, incomplete documents may delay your claim, so it’s important to ensure everything is provided.
The following documents are generally required for all claims:
- A fully completed claim form (Retirement, Withdrawal or Unclaimed Benefit)
- A certified copy of your ID (clear and valid; certification not older than 3 months)
- Proof of bank account in your own name (no third-party accounts allowed)
- Your SARS tax number
- Any membership or contribution records requested to confirm your details
Additional documents may be required depending on the type of claim:
Retirement Claims
- Formal retirement notification (where applicable)
- Any additional verification requested by the administrator
Withdrawal or Unclaimed Benefit Claims
- Proof of employment history or contributions (if needed)
- Any supporting documents requested during assessment
Death Claims (for beneficiaries)
- Certified copy of the deceased member’s ID
- Death certificate and DHA-1663 form
- Certified IDs of all beneficiaries
- Proof of dependency (e.g., birth certificates, marriage certificate, affidavits)
- Guardianship documents for minors
- Beneficiary nomination form (if available)
Important to know:
Before any benefit is paid, the Fund Administrator must obtain a tax directive from SARS. This is a legal requirement and ensures the correct tax is deducted.
If you are unsure which documents you need, please contact the Fund directly through our official channels – our team will guide you step by step.
The Fund is under curatorship to ensure that it is properly managed, protected, and administered in the best interests of its members. Curatorship provides independent oversight and strengthens the governance of the Fund.
You can check the status of your claim by contacting the Funds’ Front Office and providing your ID number and claim details. Our team will assist you with the latest update on your claim.
The FSCA is the regulator that oversees the Fund. The Fund submits monthly progress reports to the FSCA as part of its regulatory obligation. These reports provide the FSCA with updates on the Funds’ operations, governance and administrative activities.
If a claim is submitted while employer contributions are outstanding, the claim will be delayed. This is because the Fund can only process benefits once all contributions and schedules have been received, allocated and confirmed as accurate. Members are not responsible for unpaid contributions. The employer is fully liable and the Fund will take the required steps to recover the outstanding amounts.
The Fund integrates Environmental,Social and Governance principles into all investment decisions and comply with the Pension Funds Act, FSCA conduct standards and where applicable, Regulation 28 requirements. To support this process, the Fund is advised by Simeka Consultants, our appointed investment consultants who provide independent expertise on strategy, risk management, and manager oversight. Together with Simeka Consultants, we regularly assess investment managers, monitor performance, and apply ethical and sustainability criteria to ensure members’ funds are invested responsibly.